Refund policy

Return and Refund Policy

Thank you for shopping at Soulzad. We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

1. Eligibility for Returns

  • Returns are accepted only for:
    • Damaged items upon delivery.
    • Incorrect items received (e.g., wrong product or variation).
  • Customized gift boxes and perfumes are non-refundable, except in cases of manufacturing defects.

2. Conditions for Returns

  • To qualify for a return:
    • The item must be unused, in its original packaging, and in the same condition as received.
    • You must provide proof of purchase (order number or receipt).
  • Requests for returns must be made within [7 days] of receiving the order.

3. Return Process

  1. Contact our customer support team with your order details and photos of the item(s), if applicable.
  2. Once approved, you will receive return instructions, including the address to send the item(s) back.
  3. The customer is responsible for the return shipping cost unless the item was damaged or incorrect.

4. Refunds

  • Refunds will be issued after we receive and inspect the returned item(s).
  • Refunds will be processed within [14 business days] and credited back to the original payment method.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

5. Non-Returnable Items

The following items are not eligible for returns:

  • Personalized or customized products.
  • Opened or used items, including perfumes and oils.

6. Exchanges

We do not offer direct exchanges. If you wish to replace an item, please follow the return process and place a new order for the desired product.

7. Cancellations

  • Orders can be canceled or modified within [24 hours] of placement. Once processing begins, cancellations may not be possible.