Terms of service

Welcome to Soulzad

These Terms of Service ("Terms") govern your use of our website and the services provided by Soulzad ("Company", "we", "our", or "us"). By accessing or using our website (the "Site") and services, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our Site.

1. General Terms

• The Site is intended for use by individuals aged 18 and above. By using the Site, you represent that you are at least 18 years old or have parental/guardian consent.
• Soulzad reserves the right to update or modify these Terms at any time without prior notice. It is your responsibility to review the Terms regularly.

2. Products and Services

• Description: Soulzad offers gift boxes, including customized items such as perfumes, books, and other unique products. We strive for accurate product descriptions, but slight variations may occur.
• Availability: All products are subject to availability. We reserve the right to discontinue products or services without notice.
• Pricing: Prices are listed in your local currency unless otherwise stated and are subject to change without notice. Applicable taxes and shipping charges will be added during checkout.

3. Orders

• Acceptance of Orders: We reserve the right to refuse or cancel any order for reasons including product unavailability, errors in pricing or product information, or suspicion of fraud.
• Changes and Cancellations: Orders can be modified or canceled within [24 hours] of placement. Once processed, changes or cancellations may not be possible.
• Payment: All payments must be made via the methods listed on the Site. Orders are processed only after full payment is received.

4. Shipping and Delivery

• Regions Served: Soulzad currently ships to [ Egypt ]. Delivery times and costs are estimated during checkout.
• Delays: We are not responsible for delays caused by courier services, customs, or unforeseen circumstances.

5. Returns and Refunds

• Eligibility: Returns are accepted for damaged or incorrect items only. To request a return, contact us within [7 days] of receiving your order.
• Process: Items must be returned in their original condition and packaging. Refunds will be processed within [14 days] after receipt and inspection of the returned items.
• Non-Refundable Items: Customized gift boxes and perfumes are non-refundable unless defective.

6. Intellectual Property

All content on the Site, including images, logos, text, and designs, is the property of Soulzad or its content suppliers and is protected by intellectual property laws. You may not use our content for commercial purposes without our written consent.

7. User Responsibilities

• You agree not to misuse the Site, including but not limited to engaging in fraudulent activities, posting harmful content, or attempting unauthorized access to the Site.
• Personal information provided during the ordering process must be accurate and complete.

8. Limitation of Liability

• Soulzad is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased.
• Our liability is limited to the amount paid for the product in question.

9. Privacy Policy

Your use of our Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your information.

10. Governing Law

These Terms are governed by the laws of Egypt. Any disputes shall be resolved exclusively in the courts of [Jurisdiction].

By using our Site, you agree to these Terms of Service. Thank you for choosing Soulzad!