Shipping policy

Thank you for shopping at Soulzad. This Shipping Policy outlines the terms and conditions regarding the delivery of your orders.

1. General Shipping Information

  • Processing Time: Orders are processed within [1-3 business days] after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
  • Shipping Regions: We currently ship to Egypt. If your location is not listed, please contact us to check availability.
  • Shipping Method: We use trusted courier partners to ensure safe and timely delivery.

2. Shipping Fees

  • Domestic Shipping: A flat rate applies to all orders and may vary based on the buyer's location and city.
  • Free shipping may be available for orders above a certain amount or in certain active seasons.

3. Delivery Time

  • Domestic Orders: Delivery typically takes [3-7 business days].
  • Please note that delivery times are estimates and may vary due to unforeseen delays such as weather conditions, customs processing, or courier issues.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS. You can track your shipment on the courier's website or contact us for assistance.

5. Address Accuracy

  • Please ensure your shipping address is accurate and complete at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

6. Lost or Delayed Shipments

  • If your order is delayed or appears lost, please contact us with your order details. We will coordinate with the courier to resolve the issue.
  • Lost shipments will be replaced or refunded after the courier confirms the loss.

7. Damaged Items

  • If you receive a damaged item, please notify us within [48 hours] of delivery. Include clear photos of the damage and packaging in your message.
  • We will arrange for a replacement or refund based on the situation.

8. Non-Delivery Areas

  • We do not ship to P.O. Boxes or restricted areas. If your address is in a non-serviceable area, we will contact you to make alternate arrangements.

9. Changes to Shipping Policy

  • Soulzad reserves the right to update this Shipping Policy at any time. Changes will be posted on this page and effective immediately.