Soul – inspired by Imagination

Thank you for shopping at Soulzad. This Shipping Policy outlines the terms and conditions regarding the delivery of your orders.

1. General Shipping Information

Processing Time: Orders are processed within [1-3 business days] after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. Shipping Regions: We currently ship to Egypt. If your location is not listed, please contact us to check availability. Shipping Method: We use trusted courier partners to ensure safe and timely delivery.

2. Shipping Fees

Domestic Shipping: A flat rate applies to all orders and may vary based on the buyer's location and city. Free shipping may be available for orders above a certain amount or in certain active seasons.

3. Delivery Time

Domestic Orders: Delivery typically takes [3-7 business days]. Please note that delivery times are estimates and may vary due to unforeseen delays such as weather conditions, customs processing, or courier issues.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can track your shipment on the courier's website or contact us for assistance.

5. Address Accuracy

Please ensure your shipping address is accurate and complete at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

6. Lost or Delayed Shipments

If your order is delayed or appears lost, please contact us with your order details. We will coordinate with the courier to resolve the issue. Lost shipments will be replaced or refunded after the courier confirms the loss.

7. Damaged Items

If you receive a damaged item, please notify us within [48 hours] of delivery. Include clear photos of the damage and packaging in your message. We will arrange for a replacement or refund based on the situation.

8. Non-Delivery Areas

We do not ship to P.O. Boxes or restricted areas. If your address is in a non-serviceable area, we will contact you to make alternate arrangements.

9. Changes to Shipping Policy

Soulzad reserves the right to update this Shipping Policy at any time. Changes will be posted on this page and effective immediately.

Return and Refund Policy

Thank you for shopping at Soulzad. We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

1. Eligibility for Returns

Returns are accepted only for: Damaged items upon delivery. Incorrect items received (e.g., wrong product or variation). Customized gift boxes and perfumes are non-refundable, except in cases of manufacturing defects.

2. Conditions for Returns

To qualify for a return: The item must be unused, in its original packaging, and in the same condition as received.

You must provide proof of purchase (order number or receipt). Requests for returns must be made within [7 days] of receiving the order.

3. Return Process

Contact our customer support team with your order details and photos of the item(s), if applicable. Once approved, you will receive return instructions, including the address to send the item(s) back. The customer is responsible for the return shipping cost unless the item was damaged or incorrect.

4. Refunds

Refunds will be issued after we receive and inspect the returned item(s). Refunds will be processed within [14 business days] and credited back to the original payment method. Shipping fees are non-refundable unless the return is due to an error on our part.

5. Non-Returnable Items

The following items are not eligible for returns: Personalized or customized products. Opened or used items, including perfumes and oils.

6. Exchanges

We do not offer direct exchanges. If you wish to replace an item, please follow the return process and place a new order for the desired product.

7. Cancellations

Orders can be canceled or modified within [24 hours] of placement. Once processing begins, cancellations may not be possible.